October 31, 2007

The curse of system transitions

In several cases I'm aware of, an academic library's transition to a new website has forgotten to include a link to an acquisition-request form, or the location of the form was incredibly obscure. This is true at USF in the last transition and in a few other cases.

I'm sure that the omission/usability flub is accidental (why would a library hide its acquisition-suggestion form?), so the frequency says something important about the site redesign process and the fact that any technological transition will have problems. Every one.

Listen to this article
Posted in Higher education on October 31, 2007 8:05 AM |